RETURNS & REFUNDS
OUR PROMISE
Not what you expected? Wrong size? No problem.
We stand behind every t-shirt we print. If you're not completely satisfied,
we'll make it right—whether it's a size exchange, different design, or full
refund.
That's our promise.
15-DAY RETURN POLICY
Return Window: 15 days from delivery date
Condition: Unworn, unwashed, with original tags
No Questions Asked: We trust you
HOW TO RETURN
1. Email Support@thestatethreads.com with:
• Order number
• Item(s) you want to return
• Reason for return (helps us improve)
• Whether you want refund or exchange
2. We'll send you:
• Return authorization
• Return shipping label (for defective items)
• Instructions
3. Pack your item securely and ship it back
4. We'll process your return within 2-3 business days of receiving it
REFUND TIMELINE
Once we receive your return:
- Inspection: 1-2 business days
- Refund processed: 2-3 business days
- Refund appears in your account: 5-10 business days (depends on your bank)
Refunds are issued to your original payment method.
EXCHANGES
Wrong size? We've got you covered.
Free Exchanges:
- Size too small or too large
- Want different color
- Prefer different design
How to Exchange:
1. Email Support@thestatethreads.com
2. Tell us what size/color/design you want instead
3. We'll send a prepaid return label
4. Send back your original item
5. We'll ship your new item as soon as we receive the return
Exchange Processing: 2-3 business days after receiving your return
Shipping: 2-3 business days
Total Exchange Time: Approximately 7-10 business days
RETURN SHIPPING COSTS
Defective or Wrong Item: We pay return shipping
Changed Your Mind: You pay return shipping ($4.95 typical USPS rate)
Size Exchange: FREE return shipping
We'll provide a prepaid label for defective items and free exchanges.
WHAT'S RETURNABLE
✓ Unworn, unwashed items with tags
✓ Items in original condition
✓ Returned within 15 days of delivery
WHAT'S NOT RETURNABLE
✗ Items worn or washed
✗ Items without tags
✗ Items damaged by customer
✗ Items returned after 15 days
✗ Final sale items (clearly marked)
DEFECTIVE OR DAMAGED ITEMS
Received a defective or damaged item? We'll make it right immediately.
Contact us at Support@thestatethreads.com with:
- Order number
- Photos of the defect or damage
- Description of the issue
We'll send a replacement at no cost or issue a full refund—your choice.
No need to return defective items unless we request it.
WRONG ITEM RECEIVED
Received the wrong product? Our mistake.
Email Support@thestatethreads.com with your order number. We'll:
- Send the correct item immediately (free shipping)
- Provide prepaid return label for wrong item
- Let you keep the wrong item if it's not returnable
PRINT QUALITY ISSUES
We inspect every shirt before shipping, but if you notice:
- Faded print
- Cracked design
- Misaligned graphic
- Color issues
Contact us with photos and we'll send a replacement or full refund.
CANCELLATIONS
Need to cancel your order?
Before Production Starts (within 2 hours):
- Email Support@thestatethreads.com immediately
- Full refund if we haven't started printing
After Production Starts:
- Cannot cancel (shirts are printed to order)
- You can return for refund once received (standard return policy applies)
REFUND METHOD
Refunds are issued to original payment method:
Credit/Debit Card: 5-10 business days
PayPal: 3-5 business days
Shop Pay: 3-5 business days
STORE CREDIT
Prefer store credit instead of refund?
- We'll issue store credit + 10% bonus
- Never expires
- Can be used on any future purchase
Just let us know when you initiate your return.
MULTIPLE ITEMS
Returning only some items from an order?
- Partial refunds issued for returned items only
- If return drops order below $70, original shipping charge ($4.95) deducted
from refund
HOW WE HANDLE RETURNS
1. We inspect returned items
2. Verify condition (unworn, tags attached)
3. Process refund or exchange
4. Send confirmation email
Fair & Fast: We process returns quickly and give you the benefit of the doubt.
FRAUD PREVENTION
We trust our customers, but we monitor for:
- Excessive returns (20+ returns in 6 months)
- Returns of worn/damaged items
- Return fraud patterns
Accounts flagged for abuse may have return privileges revoked.
LOST RETURN SHIPMENT
If your return gets lost in transit:
- Contact us immediately
- Provide tracking number
- We'll investigate with carrier
- You won't be penalized for carrier issues
INTERNATIONAL RETURNS
We currently only ship within the US, so all returns are domestic.
Future: When we expand internationally, return policies will be updated.
SATISFACTION GUARANTEE
We want you to love your State Threads tee.
If it's not perfect:
- Wrong fit → Free exchange
- Don't like design → Full refund
- Quality issue → Immediate replacement
- Changed your mind → Easy return (within 15 days)
No hassle. No runaround. Just good service.
CONTACT US
Questions about returns?
Email: Support@thestatethreads.com
Response Time: Within 24 hours (Monday - Friday)
Include your order number for faster assistance.
We're real people who care about making this right.
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QUICK REFERENCE
Return Window: 15 days from delivery
Free Exchanges: Yes (size/color)
Return Shipping: Free for defects/exchanges, $4.95 if changed mind
Refund Time: 5-10 business days
Contact: Support@thestatethreads.com
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Not what you were looking for? Wrong size? No problem!
With our hassle-free 15-day returns policy, we'll make things right—whether
it's a wrong size, different design, or you simply changed your mind.
Our customer service team is here to help. Real people, quick responses, no
runaround. That's our promise.