RETURNS & REFUNDS

OUR GUARANTEE & RETURN POLICY

At The State Threads, every single item is printed fresh to order specifically for you right here in the USA. Because each piece is custom-made the moment you place an order, we do not maintain inventory and are unable to accept returns or size exchanges.

Not sure about your size? We strongly recommend checking our detailed size charts on each product page before ordering. If you are between sizes or prefer a relaxed fit, we recommend sizing up. You can also reach out to us anytime at support@thestatethreads.com—we are always happy to help you find your perfect fit!

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100% REPLACEMENT GUARANTEE (DAMAGED, DEFECTIVE, OR INCORRECT)

We stand behind the quality of our craftsmanship 100%. If your order arrives with any of the following issues, we will make it right immediately—no questions asked:

• Garment arrived damaged, torn, or with manufacturing defects (seams, holes, fabric flaws).
• Print quality issues (misprinted graphic, blurry/faded artwork, peeling, or cracking).
• Incorrect item, color, design, or size sent compared to what you ordered.
• Package lost in transit by the carrier.

In any of these cases, you can choose between a free immediate replacement (shipped at our expense) or a full refund to your original payment method. In most cases, you won't even need to ship the defective item back!

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HOW TO REPORT AN ISSUE

Please contact us within 15 days of delivery so we can resolve it quickly:

1. Email us at support@thestatethreads.com.
2. Include your Order Number (e.g., #ST1024).
3. Attach 1–2 clear photos showing the defect, damaged area, or incorrect item (including the size tag and shipping label).
4. Let us know whether you prefer a free replacement or a full refund.

Our customer care team will review your request and get back to you within 24 business hours.

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ORDER CANCELLATIONS & MODIFICATIONS

Because each garment is printed on demand, production begins quickly after your order is submitted:

• Within 2 hours of ordering: Email us immediately at support@thestatethreads.com if you need to update your shipping address, change your size/color, or cancel for a full refund.
• After 2 hours: Once an order is sent to our printing queue and production begins, it cannot be canceled, modified, or refunded.

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REFUND TIMELINE

Once a refund is approved and processed by our team:

• Credit / Debit Cards: 5–10 business days (depending on your financial institution).
• PayPal / Shop Pay / Apple Pay: 2–5 business days.

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